Head Of Service : Apac

Location : Hybrid – Johannesburg (Melrose Arch)

Employment Type : Full-Time

Industry : Financial Services | B2B | Tax Reclaim Operations

WatersEdge Solutions is seeking an experienced and relationship-driven Head of Service : APAC to lead a high-performing client service function within a globally recognised tax recovery business. This is a leadership opportunity to own client delivery across the APAC region, scale service processes, and drive account growth across a premium institutional client base.

About the Role

As the Head of Service, you’ll manage a growing team of Client Service Executives and ensure that top-tier service is consistently delivered across all APAC client accounts. Working closely with senior leadership, you'll lead account reviews, streamline operational processes, and implement strategies to maximise client value and retention. This role combines strategic oversight with hands-on relationship management, playing a critical part in revenue expansion and client success.

Key Responsibilities

• Lead, mentor, and scale a team of Client Service Executives to meet service and growth objectives
• Drive performance management, goal setting, and team incentives aligned to business outcomes
• Develop and implement strategies to deepen client engagement and satisfaction
• Oversee all APAC client relationships, ensuring proactive communication and tailored support
• Conduct strategic account reviews and identify upsell or cross-sell opportunities
• Analyse client data and market trends to deliver commercial proposals and unlock growth
• Identify inefficiencies and continuously improve internal service workflows
• Resolve client issues promptly while driving improvements in service speed, accuracy, and compliance
• Monitor industry trends and regulatory developments impacting the tax reclaim process
• Report regularly on service performance and communicate insights to senior leadership

What You’ll Bring

Nice to Have

What’s On Offer

Company Culture

At WatersEdge Solutions, we connect senior talent with companies redefining client excellence in global financial services. This is a business that values initiative, precision, and continuous improvement. You’ll join a team where leadership is hands-on, collaboration is key, and the client experience is the highest priority.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

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