Head of Service Delivery South Africa

Job Title

Head of Service Delivery South Africa

Location

Johannesburg

Reports to

MD Business Development & Client Management - Africa

Role Description

The Head of Service Delivery South Africa leads all Service Delivery Managers within the region. Role holder is responsible to manage all existing FNZ customers in region and to ensure they are adequately serviced by the Regional Operations teams.

The role’s primary responsibilities include :

• Managing all existing FNZ customers in region and ensuring they are adequately serviced by FNZ Service Delivery Manager
• The role has overall responsibility to promote a service of excellence by ensuring client expectations on key performance indicator reporting, meeting actions and availability are met
• Providing internal and external leadership within the FNZ business as part of the regional Operations Leadership Team
• Delivering long term value generation in the regional business in line with the agreed annual targets
• Responsibility for the regional Service Delivery Team.

Strategy Formulation and Implementation

The role holder is also expected to contribute significantly to strategic direction and commercial growth through :

Service Delivery function will be held accountable and responsible for :

Specific Role Responsibilities

Primary Responsibilities

The role responsibilities include :

Team Management & Leadership

Commercial Oversight

Change & New clients

Customer implementation & enhancement projects

Account management

Functional Area Responsibilities

Service Delivery function will be held accountable and responsible for

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork.

That’s why we value the strength and diversity of thought in our global team.

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world.

Read more about The FNZ Way and our values

Opportunities

Commitment to Equal Opportunities

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity / race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.

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