?Customer Service Consultants

Job title : ?Customer Service Consultants Job Location : Free State, Bloemfontein Deadline : January 27, Quick Recommended Links Jobs by Location Job by industries Job Responsibilities Must be able to handle all many inbound and outbound calls through the various communication channels Omni channel support via telephone, email, fax, social networks, web chats etc...) Support Customer Service Clerks with account queries and resolving issues reported.

Ensure compliance with all legislative and company requirements Be able to communicate on all levels with clients Be able to handle all types of inquiries and difficult clients Be able to handle all calls within the agreed queuing time and deliver service within the agreed SLA standards Must be able to maintain at all times a % knowledge base Must be willing to go the "extra mile" for clients Be able to handle all challenges.

ZERO complaints Be able to meet objectives in the Performance Management System ZERO deviations from the set Customer Call Centre-standards Must be able to maintain % Customer Satisfaction in seeking for creative solutions to customer enquiries Must be able to treat internal and external clients with integrity, respect and honesty.

Must maintain high levels of pride and energy to work towards the total team's objective Must assist other sections when requested  Qualifications and Experience Grade 12 or NQF 4 with Mathematics and / or Accounting Diploma in Financial / Banking / Call Centre Operations / Customer Services related NQF Level 5 will also be advantageous 2 years' experience in a Call Centre or Banking environment 2 Years financial services experience will also be advantageous Good PC Skills and good knowledge of MS Office Bi-lingual will be an added advantage.

Customer Service  jobs