Concierge

Key Responsibilities :

• Greet and welcome guests upon arrival, providing a warm and friendly introduction to the ship and its amenities
• Act as a point of contact for guests, addressing any inquiries or concerns they may have and providing prompt and efficient solutions onboard the cruise ship
• Offer personalized recommendations and assistance with booking reservations for dining, entertainment, and shore excursions
• Coordinate and facilitate special requests and arrangements for guests, such as celebrations or special occasions
• Maintain a thorough knowledge of the ship's services, facilities, and activities to provide accurate and up-to-date information to guests
• Monitor and maintain the cleanliness and organization of guest areas, including the concierge desk and lounge
• Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences
• Handle guest feedback and complaints in a professional and timely manner, escalating issues to the appropriate departments if necessary
• Keep track of guest preferences and maintain guest profiles to ensure personalized service and anticipate their needs for future visits
• Assist with administrative tasks, such as managing guest requests and reservations, and maintaining inventory of concierge supplies

Requirements :