Scrum Master

Introduction

We are seeking an experienced and adaptable Scrum Master to facilitate Agile delivery across multiple teams within a dynamic digital and technology environment.

The ideal candidate will have a strong understanding of Agile frameworks and servant leadership, driving collaboration, productivity, and continuous improvement.

Duties & Responsibilities

• Facilitate Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Ensure effective backlog refinement sessions with the Product Owner and delivery team.
• Support the team in breaking down work into achievable sprint goals and deliverables.
• Track sprint progress, velocity, and delivery metrics to drive accountability and transparency.
• Manage and report on sprint health and impediments to relevant stakeholders.
• Foster a culture of collaboration, ownership, and continuous improvement.
• Coach the team on Agile values, principles, and best practices.
• Encourage open communication, constructive feedback, and psychological safety within the team.
• Mentor team members on Agile maturity and self-organization.
• Protect the team from external interruptions and scope creep during sprint execution.
• Partner with Product Owners, Business Analysts, and Technical Leads to ensure clarity of requirements and priorities.
• Facilitate alignment between business and technical teams on delivery timelines, risks, and dependencies.
• Communicate progress, risks, and outcomes to management and stakeholders in a transparent manner.
• Support cross-team coordination where interdependencies exist.
• Drive the use of Agile metrics (e.g., velocity, burndown charts, cycle time, team happiness) to inform retrospectives and improvements.
• Identify and eliminate process bottlenecks.
• Champion best practices in Agile, DevOps, and lean delivery.
• Promote experimentation and iterative feedback loops to optimize processes.
• Ensure adherence to organizational delivery governance and compliance frameworks.
• Maintain sprint documentation, reports, and artefacts.
• Use tools such as JIRA, Confluence, Azure DevOps, or Trello to manage sprint workflows.
• Support audit readiness and traceability of deliverables where required.

Desired Experience & Qualification

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