M24 Application Support Specialist

Join Our Mission at Takealot Fulfilment Solutions We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.

Who Were Looking For :

Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.

The main purpose of the role :

To implement and support the business & operational plans policies and procedures for the successful management and security of related system applications currently used as well as any newly implemented applications.

Key responsibilities :

• Coordinates defined service levels service agreements and coordinates the help desk operation;
• Coordinates and evaluates processes to identify track escalate resolve and report customer problems;
• Adheres to defined standards and measures for quality and customer satisfaction requirements;
• Problem solving and evaluates the technical performance and reliability of products systems and services to ensure customer satisfaction;
• Implements technical solutions and troubleshooting procedures for identifying testing and diagnosing application issues and peripheral equipment faults;
• Implements and coordinates changes made to the applications with regards to standards procedures processes and daily activities for the operations group;
• Implements and supports new technologies to enhance performance and reliability;
• Provides input and recommendations regarding business continuance issues and improvements to the operations of systems and processes supported;
• Investigates business requirements and proposes subsequent solutions;
• Ensures optimal availability of related systems e.g. production applications portfolio in order to meet the contracted service levels for business SLAs
• Maintains IT service level contracts with Internal and external IT infrastructure suppliers for the provisioning of infrastructure services specifically as it relates to the production suite;
• Responsible for problem solving by applying the correct procedures and documentation and providing feedback according to SLA;
• Responsible for maintenance regarding system configurations procedures and securities; and
• Responsible for testing and implementation of new modules and enhancements.

Skills and competencies :

Requirements :

Why Join TFS :

At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.

More than just a job we offer :

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full Time

Experience : years

Vacancy : 1