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Service Manager
Service ManagerLMP RECRUIT • Durban, South Africa
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Service Manager

Service Manager

LMP RECRUIT • Durban, South Africa
30+ days ago
Job description

Minimum requirements

  • Must have a Diesel / Auto Electric / Forklift Trade or related Trade Test Certificate
  • Matric plus a 3-year related Tertiary qualification
  • A Business or related field qualification will be an added advantage
  • A material handling servicing background with experience on Senior Management level

Duties

  • Staff leadership, performance management and relevant HR duties for the Service department
  • Delegate and direct service tasks; monitor the progress of all current and pending projects
  • Taking ownership of customers issues and following problems through to resolution
  • Develop service procedures, policies and standards
  • Monitor dispatch of products / delivery against targets and take timeous corrective action
  • Liaise with customers and sub-contractors as required and ensure effective customer feedback
  • Keep accurate records and document customer service actions and discussions
  • Keep ahead of industrys developments and apply best practices to areas of improvement
  • Coordinate development of departmental business plan and budget
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Develop performance targets and monitors progress / takes corrective action where required
  • Receive monthly costs, analyse variances, report against variances and take corrective action
  • Advise Management on new developments and opportunities and contribute to the formulation of business strategies and policies
  • Complete and submit reports as required
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    Service Manager • Durban, South Africa

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