Job title : Sales Co (Maclear)
Job Location : Eastern Cape, Deadline : January 12, 2025 Quick Recommended Links
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Description :
Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.Requirements :
Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experiencePlan reading experience would be advantageousAbility to communicate in English and the dominant language spoken in the geographical area where the position is available.Above average numeric skillsProven ability to provide exceptional Customer ServiceProven ability to work under pressureMust be computer literateProven strong organising, planning and delegation skillsSales
Issuing and follow up of quotations in order to generate salesQuote process and control Special OrdersReading of building plans and ensuring quotations are correct and within the agreed timeframeManage the telephone, answer, and return calls, ensure follow ups are doneConduct competitor analysis to ensure competitiveness of the storeCommunicate bulk deposit transfers to CustomersPromote loyalty programs (VIC and Charge Card Customers)DeliveriesManage an efficient delivery service and ensuring that the correct rates are chargedDeliveries dispatched within the required time limitDelayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the CustomerCustomer ServiceEffective Customer Service Desk ManagementRecord, follow up and resolve Customer ComplaintsTo ensure an efficient Customer Service at all times (all Customers are attended to)Telephone etiquette (to ensure that all calls are answered within the required time)Store StandardsEffective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.Price changes to be implemented in line with advertised prices.Implementation of planogramsPeople ManagementEnsure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilitiesEnsure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)Safety (OHSA) RequirementsEnsure that safety standards are adhered toEnsure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.Security AwarenessBe aware of any suspicious people and / or activities in and outside the Store.Password securityDrive for resultsAchieves set targets and completes work accurately and at the required standardDelivers best practice quality / standards as established in the companyMakes an effort to follow through on commitmentsSolve ProblemsIdentifies problems and seeks root causeResolves problems and escalates issues accordinglyusing relevant information available in own department and operational work environment to resolve problemsMake DecisionsMakes decisions within framework of company policies and within set time linesMakes decisions giving due consideration to consequences of the decision made in area of responsibilityImplements decisions made in line with agreed processes and policiesPlanPlans within framework of operationally / department policies and proceduresManage PerformanceFollows through on commitments made and deliver on them to achieve set objectives and targetsTakes accountability for own and or subordinates actions and implements corrective action where requiredHandle PressureHandles pressure well and is consistent in controlling own responses irrespective of time / or workload pressuresRemains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situationsCalms others who are expressing frustration or anger "CollaborateDemonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleaguesAble to deal with daily conflict situations effectivelyCommunicateDemonstrates courtesy and effectiveness when dealing with others in day to day communication in line with company valuesEnsures relevant information is shared with appropriate stakeholders "Sales / Retail / Business Development jobs