Automation Support Specialist

We are looking for an Automation Support Specialist to join our enterprise automation team. In this role, you will help ensure that our automation solutions (such as bots, workflows, and scripts) run smoothly, deliver value to the business, and support our overall automation strategy.

Key Responsibilities

Provide both proactive support (monitoring, maintenance, and prevention of issues) and reactive support (troubleshooting and fixing problems) for automation solutions.

Manage automation solutions throughout their entire lifecycle from setup and deployment to upgrades, ongoing support, and retirement when no longer required.

Ensure the reliability and sustained operation of automation tools and processes.

Monitor performance and align solutions to the business case (making sure promised benefits like cost savings and efficiency are realized).

Collaborate with business and technical teams to ensure automations align with the banks enterprise automation strategy , standards, and governance requirements.

Identify opportunities to improve existing automations and recommend enhancements.

Document processes, fixes, and best practices for knowledge sharing.

Skills & Experience

Experience supporting automation technologies (RPA tools such as UiPath, Blue Prism, Automation Anywhere, or workflow automation platforms).

Strong problem-solving and troubleshooting skills.

Knowledge of monitoring and maintaining systems in a production environment.

Ability to work across the full automation lifecycle.

Familiarity with financial services processes (advantageous).

Strong communication and collaboration skills.

What we offer

An opportunity to work with enterprise-level automation solutions at one of South Africas leading banks.

A collaborative, innovative environment where automation is a key strategic focus.

Career growth within a large-scale digital and technology-driven transformation program.