Position Overview
Industry : Pharmaceutical Sector
Job category : FMCG, Retail, Wholesale and Supply Chain
Location : Stellenbosch
Contract : Permanent
Remuneration : Market Related
EE position : Yes
About Our Company
Clicks Group
Job Introduction
Responsible for providing pharmaceutical care services (within scope of practice) and performing day‑to‑day dispensary administration according to company’s Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction.
Job Description
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming / capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
Interact with customers via telephone or other means regarding medication and healthcare servicesAccurate capturing of scripts received at the Central Pharmacy centreHandling of queries regarding prescriptionsPatient profile managementAssist with chronic authorisationsLiaison with all other departmentsAd hoc requirements as per operational requirementsKnowledge
Product knowledge (including OTC)SAPC and relevant legal knowledgeSound knowledge of the chronic authorisation process and proceduresCustomer service orientatedEthical working practice and complianceSkills
Computer literacy (MS Office)Customer service orientatedTeam playerIntegrityAccuracy and attention to detailMust be bilingual (with English being one of the requirements)Must be able to work with patients and be adaptable to assist with various departmental dutiesBe able to use initiative in order to provide patient satisfactionEffective time management skillsAdaptabilityPositive attitudeBe able to work under pressureCompetencies
Adhering to principles and valuesWorking with peopleDelivering results and meeting customer expectationsExperience
Minimum 1 year in the role of Pharmacist Assistant Post BasicEducation
Further Education and Training Certificate in Pharmacist Assistance (Essential)Kindly note only applicants who meet the minimum requirements will be contacted.
All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.
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