Dev Ops Engineer

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Santam IT is looking for a DevOps Engineer to join the IT Support team.

JOB DESCRIPTIONThe incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.). This includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures. Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.

PRINCIPLE ACCOUNTABILITIESTechnical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.Monitoring and management of hardware & software resources across all environments and taking pro-active action where required.Collaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & proceduresSystem troubleshooting and maintenanceInstallation of software (from operating systems through to applications) across environmentsManagement and leadership of the IT4IT TeamGeneral Functions Consult with the Solution Architects on the development platforms (Guidewire, JDE, MS D, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application servicesIdentification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvementsIdentification of potential risks / issues and give input into risk planDevelop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support.Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementationManage, mentor and support the rest of the IT4IT Team.Quality Assurance Work as a team member with Development teams and technical staff, to ensure the solutions / amendments are implemented according to best practiceParticipate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and / or SGTQUALIFICATIONS AND EXPERIENCENational Diploma / Bachelor's degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferredMinimum of 3-5 years relevant experienceWorking experience with Windows & Redhat Linux.Working experience with Atlassian DataCenter and clustering.Proficient in development languages such as Java and Python.Experience with CI / CD (continuous integration, continuous delivery) toolsExperience in application development, version control, support and release managementExperience with Docker and Kubernetes for container management and orchestration.Expertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and BitbucketExperience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficialKNOWLEDGEFamiliarity with monitoring tools and the management thereofUnderstanding of software development principles and practicesGood understanding of complex IT environments, network infrastructure such as load balancers, network proxies, NFS / NAS, etc.Knowledge of security best practices, encryption, and identity management and the ability to implement security measures in CI / CD pipelines and infrastructureUnderstanding of Agile and Scrum methodologies.Familiarity with both SQL and NoSQL databases and Round Robin databasesPETENCIESCompetent in problem solving and troubleshooting at application and networked infrastructure levelsCreativity in finding efficient solutions to technical problemsStakeholder management as it relates to business and technical users at different levels in the organisationResearch and presentation skillsMust be able to work in a team focused highly pressurised and dynamic environmentInvestigation and analysis of informationPlanning and organisationCommunication of technical guidance and instruction to team membersAbility to write technical instructions in the use of programs and / or program modificationsAbility to accept accountability for actions and decisionsAbility to lead and direct resources

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