Client Account Manager SandtonPeople Dimension • Sandton, Gauteng, South Africa

Client Account Manager Sandton

People Dimension • Sandton, Gauteng, South Africa

30+ days ago

Job description

Client Account Manager

A well-established IT Support company based in Sandton is looking for an experienced Client Account Manager to join their dynamic team.

Duties & Responsibilities

Job purpose

The role of the Account Manager is to :

Build and maintain client relationships
Deliver a superior customer experience by proactively managing client needs and expectations
Partner the technical team to deliver expert technical support & advice
Drive customer capability building and awareness initiatives across products, services and new technology trends
Build & grow the company client base through proactive business development in target segments

Key responsibilities

Generate and act on client leads, calling on clients, conducting audits, generating SLA agreements and presenting proposals

Convert leads into sales & generate appropriate SLA’s leveraging best practice sales methodology

Conduct client audits for the purpose of providing quotations as well as with existing clients for SLA renewal / SLA review / IT recommendations

Build and maintain client relationships post sales

Develop and implement call cycles, processes and routines to proactively engage & maintain client relationships

Partner clients strategically by demonstrating exceptional client & IT knowledge and providing business relevant advice & support in advance of need

Anticipate client needs based on business growth and technical expertise and support their IT infrastructure development including supporting preventative maintenance to ensure business continuity & competitive advantage through IT enablement - long term

Demonstrate a strong understanding of client business needs, develop proposals for company products and services and communicate how these technical value added solutions will address those needs

Partner the IT support team leaders in ensuring proactive support of client IT infrastructure and transitioning all clients to stable environments

Conduct business development and account management ethically ensuring the integrity and reputation of company and or the client is not compromised

Partner the technical team to create and document innovative, business relevant solution specifications for all clients based on needs analysis and audits

Act as the point of contact for all key account customers and coordinate technical team response through the appropriate channels

Partner technical teams on installations & new clients, ensuring client integration is effectively and continuously monitored for the first few months of service provisions

Generate sales reports and present metrics and critical / key business information to clients for their business decision making

Actively research and monitor the market and competitive landscape providing recommendations for company differentiation & strategic decision making

Develop accurate sales forecasts demonstrating strong market and customer specific knowledge

Meet and exceed sales targets and goals (direct & indirect channels)

Meet and exceed customer experience goals and objectives

Actively build partner and supplier relationships that are a source of leads and clients and or enable superior customer service to company clients

Business Development

Beyond call in’s and web generated leads, proactively identify sales growth opportunities for company across segments and industries and convert into operational sales plans on a monthly, quarterly and annual basis

Create a business development plan for the active pursuit of new clients through networking, cold calling and other methods identified

Proactively network and attend relevant forums / events as agreed to generate client sales

Act as a brand ambassador for company building brand awareness at every opportunity and promoting company products and services

Maintain up-to-date knowledge of industry trends, technical developments and government regulations that affect target markets

Research and develop lists of potential customers; regularly follow-up on leads and developing leads, and act to close deals

Determine sales strategies and goals for each product and service

Key Performance Measures

The Key Performance Indicators of this position are :

Responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue.

Promoting client growth, and bringing in long-term streams of revenue.

Maintain accurate client records, keeping track of any contract updates and renewals

Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Creating referenceable clients and customer lifetime value

Achieve sales targets (indirect selling)

Achieve lead generation & proactive selling targets (direct selling)

Customer & Supplier Satisfaction & service quality

Retention and Acquisition (through proactive cold calling / lead generation)

Collaboration & Internal company team satisfaction

Turnaround times

Desired Experience & Qualification

Qualifications / knowledge

Minimum Matric qualification with strong background in sales and account management within a technology environment including IT software / hardware knowledge

Sales / IT or office administration qualification would be an added advantage

Experience

A minimum of 3-5 years' experience in sales within a technology environment

Experience in dealing with customers & relationship management

High Level Competencies / Capability requirements

IT – hardware & software including products, services & advisory

Networking

Strong interpersonal and relationship management skills

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Account Manager • Sandton, Gauteng, South Africa

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