Operations Specialist (Remote - South Africa)

Operations Specialist Location : Remote (with flexibility for overlapping U.S.

business hours) About the Role Zappy BPO is seeking a highly organized and proactive Operations Specialist to support one our key technology clients.

This role sits at the heart of day-to-day operations — coordinating workflows, managing communication between internal teams and clients, and ensuring that all tasks are executed with precision and timeliness.

The ideal candidate thrives in a fast-paced, structured environment and has a proven ability to manage competing priorities while maintaining exceptional attention to detail.

Key Responsibilities Operational Coordination & Execution Oversee daily workflows to ensure smooth delivery of services and operational tasks   Track and update project timelines, deliverables, and task ownership in internal systems   Identify bottlenecks or risks early and communicate proactively to ensure on-time completion   Client & Team Communication Act as a liaison between internal teams and client stakeholders to ensure alignment on priorities and deliverables   Manage inbound operational requests, triaging and routing tasks efficiently   Communicate status updates, progress reports, and key outcomes clearly and consistently   Data Management & Reporting Maintain accurate operational data in platforms such as CRMs, project trackers, or TMS systems   Prepare daily or weekly reports summarizing activities, KPIs, and areas for improvement   Analyze operational metrics to identify trends, inefficiencies, or process opportunities   Process Optimization & Quality Assurance Support the creation and refinement of SOPs to improve consistency and scalability   Audit workflows regularly to ensure compliance with quality and performance standards   Suggest process improvements to increase efficiency and reduce operational errors   Cross-Functional Collaboration Work closely with team leads, quality, and training teams to ensure smooth handoffs and performance alignment   Coordinate with other departments (finance, HR, tech) as needed to resolve operational dependencies   Participate in recurring syncs and client meetings to maintain alignment across stakeholders   Qualifications 3–5 years of experience in operations, project coordination, or account support (BPO, logistics, or tech environment preferred)   Exceptional organizational and multitasking skills with strong attention to detail   Excellent spoken and written English; comfortable communicating with U.S.-based clients and cross-functional teams   Proficiency with tools like Google Workspace, Excel / Sheets, CRMs, and project management platforms (e.g., Asana, Monday.com, Notion, or ClickUp)   Demonstrated ability to analyze data, identify patterns, and translate insights into action   Strong problem-solving abilities and a “get it done” attitude in dynamic environments   Preferred Attributes Prior experience supporting U.S.-based clients in logistics, technology, or service delivery environments   Familiarity with KPI tracking, process documentation, and continuous improvement practices   High level of accountability, ownership, and follow-through   A proactive communicator who anticipates needs before they become issues   Passion for operational excellence and supporting team success   Powered by JazzHR