Talent.com
Regional Manager – Trust Services | Pretoria
Regional Manager – Trust Services | PretoriaThe Recruitment Council • Pretoria, South Africa
Regional Manager – Trust Services | Pretoria

Regional Manager – Trust Services | Pretoria

The Recruitment Council • Pretoria, South Africa
30+ days ago
Job description

Position : Regional Manager Trust Services (FAIS)

Category : Fiduciary

Location : Pretoria

Salary : Market-Related

Our client is seeking a Regional Manager : Trust Services to oversee the delivery and administration of Trust-related products and services, ensuring alignment with strategic objectives and regulatory requirements. This is a high-impact role requiring leadership, risk oversight, and a strong customer-centric focus.

Key Responsibilities :

Strategic & Operational Leadership :

  • Drive execution of Trust Services strategy and performance targets.
  • Lead cross-functional operations and align resources for maximum efficiency.
  • Oversee budgets, capital expenditure, and ensure compliance with financial controls.

People Management :

  • Lead and mentor Trust Managers and Relationship Managers.
  • Foster a high-performance culture through formal development, succession planning, and talent acquisition.
  • Drive employee engagement and address performance or grievance matters proactively.

    • Risk & Compliance Oversight :

  • Ensure all operations comply with relevant legislation (FAIS, fiduciary, trust laws).
  • Engage with audit teams and drive corrective action plans for any identified risks.
  • Maintain robust controls, including Business Continuity Plans and Information Security protocols.

    • Client & Stakeholder Engagement :

  • Serve as the first point of escalation for key client concerns and ensure resolutions within 24 hours.
  • Build and maintain strong relationships with external stakeholders (e.g. Road Accident Fund, Master of the High Court, attorneys).
  • Promote a professional, solution-oriented client service culture across the region.

    • Qualifications :

  • Relevant B Degree (NQF 6)
  • Advanced Estate & Trust Diploma
  • LEAD Certificate
  • Certificate in Advanced Trust Law

    • Experience :

  • 2+ years in a management role
  • 4+ years in a fiduciary / trust environment

    • Key Skills & Competencies :

  • Strong leadership and coaching ability
  • Financial analysis & risk management
  • Excellent interpersonal, planning, and problem-solving skills
  • Customer service excellence
  • Marketing and business development understanding
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
    • Create a job alert for this search

    Regional Manager • Pretoria, South Africa