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IT Desktop support (various locations)MyCareerCraft • Gauteng, South Africa
IT Desktop support (various locations)

IT Desktop support (various locations)

MyCareerCraft • Gauteng, South Africa
30+ days ago
Job description
Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service. Key Responsibilities Act as the first point of contact for IT-related incidents and service requests. Log, track, and resolve calls through the IT Service Management (ITSM) system. Troubleshoot desktop, laptop, and printer hardware issues. Install and configure software, drivers, and operating systems. Support Microsoft 365, email configurations, and standard business applications. Reset passwords and manage user accounts in Active Directory or Azure AD. Assist with basic network issues (LAN, Wi-Fi, VPN connectivity). Provide remote support using approved tools. Escalate unresolved problems to Level 2 support and ensure proper follow-up. Maintain accurate incident documentation and asset records. Deliver excellent customer service and ensure compliance with IT policies and SLAs. Technical Requirements Operating Systems & Devices Windows 10 / 11 configuration and troubleshooting Basic macOS or Linux knowledge (advantageous) Device imaging, setup, and deployment (MDT, SCCM, or similar) Printer and peripheral setup Software & Applications Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint) Exchange Online, antivirus software, and remote desktop tools Software installation, patching, and licensing awareness Networking Fundamentals Understanding of TCP/IP, DNS, DHCP, LAN/WAN, and VPNs Wi-Fi configuration and troubleshooting Awareness of IP addressing and basic subnetting Security & Systems Basic understanding of IT security principles and POPIA compliance Familiarity with endpoint protection tools and MFA Knowledge of backup and data recovery procedures Tools & Platforms ITSM systems (ServiceNow, Freshservice, ManageEngine, or Jira Service Desk) Remote monitoring and management tools (advantageous) Asset management and ticket-tracking processes Minimum Requirements Matric (Grade 12) essential IT-related certificate or diploma (NQF 5) CompTIA A+ or equivalent 2-3 years experience in an IT support or helpdesk environment Strong understanding of Windows 10 / 11 and Microsoft 365 Basic networking and troubleshooting skills Excellent verbal and written communication Own reliable transport and willingness to travel between sites if required CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Microsoft 365 or Azure Fundamentals #mycareercraft #jobsmycareercraft #mycareercraftjobs #itdesktopjobs #itjobs #ITsupportjobs #itjobs
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IT Desktop support (various locations) • Gauteng, South Africa

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