Contact Centre Manager

Our contact centre recruitment desk currently has a vacancy for a Contact Centre Manager

Core function of the position : Together with the Head of EEC operations, you will be responsible for the strategic planning and execution of all contact centre operations in South Africa.

The ideal candidate will be passionate about travel with a good understanding of luxury hospitality and an excellent eye for detail.

Requirements :

• Strong understanding of Contact Centre Operations (minimum 8 10 years experience at management level). This is both an inbound and outbound contact centre.
• Highly motivated with strong coaching skills.
• Above average communication skills in English (there will be a verbal and written test).
• Ability to work well under pressure and adapt to rapidly changing environments.
• Willingness to work US hours and shifts (12 : 00pm 10 : 00pm may vary).

Candidates with previous experience in the luxury industry, preferably tourism / hotel / cruise industries will be given preference.

Please apply with a copy of your updated CV in word format and a short motivational email.