HR Manager - Contact Centre

Our HR Recruitment Division is currently recruiting for a Human Resources Manager with contact centre experience . Our client is an international organization in the travel industry.

Shape the Culture. Drive Performance. Be the Heart of the Team.

Our client is looking for a dynamic, hands-on HR Manager to join their fast-paced, customer-centric 300-seat contact centre . As a key member of the leadership team, you will play a vital role in driving employee engagement, optimising HR operations, and building a people-first culture where talent thrives and performance excels.

Requirements :

• Relevant degree.
• Minimum 10 years'' HR experience , with at least 5 years managing a contact centre.
• Exposure to international companies required.
• Strong understanding of HR practices, employment law, and compliance.
• Proven track record in employee relations , conflict resolution, and policy implementation.
• Experience managing or advising on high-paced workforce dynamics (shifts, rostering, absenteeism, etc.).
• People-first mindset with the ability to balance empathy and performance.
• Excellent interpersonal, leadership, and communication skills.

What our client Offers :

Ready to take the next step in your HR career?

Join us in shaping a high performing, engaged, and empowered contact centre workforce.