Customer Service Representative / Police Department / Records #8637

SAFETY SENSITIVE : Yes - PD / P&R OnlyFINGERPRINTING REQUIRED : YesAbout UsThe City of Cape Coral is the seventh largest city in Florida, has over 1, full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.Perks and BenefitsFree city-paid employee health coverage, additional for spouse or familyCity Employee Health & Wellness Center for healthcare services5 weeks Paid Time Off (sick & vacation)11 paid holidaysPension planCity-paid life and long-term disability insuranceOptional Vision and Dental PlansTuition reimbursementGym membership reimbursementAnd much more!QualificationsEducation and ExperienceHigh School diploma / GED.Two years of experience in an office environment.Key ResponsibilitiesPerforms diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.Provides public assistance via telephone, internet, e-mail, in person, or by mail.

Directs people to appropriate entities for assistance.

Completes forms and applications.

Explains policies and procedures.

Research information and provides follow-up as applicable.Verifies accuracy and completeness of all data and information received.

Researches and provides verification on information requests.Processes data and information received into a variety of formats specific to department or government agency requirements including database updates, reports, complaint cards, cash summaries, purchase orders, billing statements, forms, digital media, scanned images and applications.Processes and issues various types of documents including public records requests, permits, certificates, and licenses as required.Prepares and distributes various division records, reports, notices, and other relevant materials.Performs other related duties as assigned.Please review the full job description by clicking on the link below.

To apply for this position, click on the "Apply" button located in the top right corner of the job description window.Customer Service Representative Job DescriptionAn Equal Opportunity Employer and Drugfree Workplace

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