Master Service Advisor

Key Responsibilities

• Act as the primary contact for customers throughout the service process.
• Accurately capture vehicle concerns, prepare detailed job cards, and provide cost estimates.
• Liaise closely with technicians and the workshop controller to ensure timely and accurate repairs.
• Keep customers informed of repair progress, additional work, and completion timelines.
• Conduct vehicle handovers, ensuring all work has been completed to Toyota standards.
• Manage warranty claims, service plans, and goodwill requests in line with OEM guidelines.
• Promote additional products and services to enhance customer value and dealership profitability.
• Ensure all work complies with Toyotas quality, safety, and operational requirements.
• Contribute to customer retention and satisfaction through proactive communication and follow-up.

Minimum Requirements

Key Competencies