An opportunity exists for a Services Manager at Life Wilgers Hospital reporting to the Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include : Catering services, Cleaning / Bundled services, Security services, Garden services, Hygiene services, Pest Control services, Medical / Healthcare risk waste services, General Waste services, Laundry services, Coffee Shops and Paid Parking Services.
Critical Outputs
Effective management of external service providers through :
- Identifying, in line with Corporate Real Estate Services (CRES) applicable services and service providers
- Reviewing SLA and document specific hospital requirements and ensure signature by relevant parties
- Driving and monitoring conformance to SLA, identify gaps and implement corrective action
- Maintaining productive relationships with service providers through regular meetings
- Effective relationship building with internal and external stakeholders
- Participating actively, where necessary, on internal and external review meetings
Effective quality systems management through :
Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements / complaints are identified, investigated, acted upon and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and drive corrective actionsEnsuring compliance to ISO 9001 : 2008 and ISO 1400 : 2004Ensuring compliance to all health industry regulatory bodies assessments (DOH Core standards, COHSASA, OHSC Norms and Standards)Preparing for and participating in various auditsEffective financial management through :
Participating in budgeting process and monitor performance against budgetPlanning, agreeing and implementing Capex expenditure with hospital managementReview services benchmark report to effectively manage outsourced services cost and quality metricsEnsuring accurate and timeous invoices are received from external suppliers for processingEnsuring invoices are captured according to approved catalogues and contractsComplete scope changes for all permanent changes in services scopeParticipating in and / or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savingsEffective people management through :
Demonstrating visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibilityParticipate in Leadership Visibility roundsRecruiting, retaining, motivating and developing staff according to LHC people policies and practicesEffective facilities management through :
Ensuring the hospital facility is always in a clean and in habitual stateParticipating in building hand-over projects to ensure additional soft services are procured timeously where applicableManage large spend facilities management projects including project analysis, mobilisation and implementationRequirements
Qualification
A recognised Degree or National Diploma in Facilities Management (non-negotiable)Years experience and industry requirements
Proven track record of minimum 5 years relevant experience managing outsourced / insourced Soft Services, Integrated Facilities Management and Bundled soft services contracts (non-negotiable)Minimum 5 years experience managing large insourced and outsourced teams (non-negotiable)Knowledge and exposure in Industrial Relations (advantageous)Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectorsKnowledge and background
ProfessionalExperience in managing budgets and forecasting
Experience in working in a multi-disciplinary environmentExperience in the procurement and management of facilities related servicesExperience in the field of facilities management (soft services) and SLA managementKnowledge of contract management and health and safety regulations (OHS Act)TechnicalReport writing
Contingency planningExcellent organisational skillsAbility to manage large teamsExcellent communication skillsMaintain standards of accuracy and meet deadlinesCommercial awareness acumen and understanding of contract documentationSocialExcellent interpersonal skills
High level of flexibility and resilienceAbility to work well under pressure, individually as well as in a teamContribute towards meaning input and continuous improvement initiativesWork across all disciplines taking responsibility for and acknowledge service levelsOtherSupport after hour call-out if required
Competencies
ResilienceEthical behaviourLeading by exampleExcellence orientatedCustomer responsivenessProblem-solving, analysis and judgementMotivating, influencing and developing peopleEmail
Closing date Friday, December 5, 2025
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.
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