Outbound Sales Agent
HuntswoodDurban, KwaZulu-Natal, South Africa4 days ago
Job descriptionDriving sales by managing inbound and outbound calls. Taking the lead on outbound calls and generating new sales opportunities. Building relationships with partners and suppliers to support sales efforts. Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers. Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences. Proactively providing feedback and making recommendations to improve processes and customer experiences. Ability to multi-task and thrive in a fast-paced, ever-changing environment At least 6 months of experience in a travel sales role. Positive can-do attitude. Experience of working in a fast-paced target driven sales & service environment. Strong passion for continued learning. Drive for achieving results. Strong IT skills and the ability to use multiple systems at one time. Enthusiastic self-starter Ability to multi-task and prioritise Medical Insurance Group Life Cover Attendance Bonus - Up to R1750 KPI Bonus Free Breakfast Monday Sales / Retail / Business Development jobs
Overview
Job title : Outbound Sales Agent
Job Location : KwaZulu-Natal, Durban
Deadline : November 14, 2025
Description
Do you have a passion for travel and a talent for delivering a consistent celebrity service? If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be the voice of Thomas Cook, handling inquiries via phone, live chat, social media, and email. You will work in a fast-paced contact centre environment, where you should be passionate about travel and strive to become the expert in your field. You will use this knowledge to build positive relationships with our customers, meet sales goals and be an ambassador for Thomas Cook.
Key accountabilities
Customer Service Excellence
- Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
- Handling customer interactions throughout their entire journey—from searching for holidays to post-travel follow-up.
- Building long-lasting relationships with customers to drive satisfaction and sales results.
- Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.
Sales and Lead Generation
Problem solving and Expertise
Adaptability and multi-tasking
Skills, know-how and experience
Company Benefits
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Sales Agent • Durban, KwaZulu-Natal, South Africa
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