Client Services Associate, Capital Markets

About the Role

Grade Level (for internal use) : 07

The Role

The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including Capital Markets, the S&P Capital IQ Platform, and the Excel Plug-in, combined with on-the-job learning. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.

The Team

You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who can work well within a team and demonstrate exceptional learning agility, creativity and problem-solving ability.

The Impact

Client Services Associates are the first point of contact for clients. You’ll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you’re a natural problem solver with a passion for finance then this could be the role for you.

What’s in it for you

You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world’s financial markets. You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will be challenged on a daily basis with a steep learning curve and have the opportunity to work with a broad range of clients in a large, international team with opportunities for growth. You will thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion. Work in a hybrid model with two days in the office. Career paths include client-facing roles with our Sales and Customer Success teams.

Responsibilities

• Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
• Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
• Liaising with the content, commercial and technical teams to address client queries and ensure our data is maintained to the highest standards.
• On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client’s workflow prior to the training and providing tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.

What We’re Looking For

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit

What’s In It For You?

Our purpose and values guide our work. We strive to empower people, information, and technology to unlock possibility and change the world. Our people, values and benefits are designed to support career growth and a healthy work-life balance.

Our People

We are a global team of professionals who bring curiosity, collaboration, and a commitment to delivering Essential Intelligence. Our people work across regions and disciplines to drive meaningful impact for clients and the business.

Our Values

Integrity, Discovery, Partnership. We focus on powering global markets with a foundation of integrity, a spirit of discovery, and close partnership with our customers to achieve shared goals.

Benefits

We provide a comprehensive benefits package designed to support health, learning, retirement, family needs, and general well-being.

For more information on benefits by country visit :

Global Hiring and Opportunity at S&P Global

We are committed to fairness, transparency, and merit in hiring, valuing diverse perspectives and promoting a respectful, collaborative culture that powers innovation and global markets.

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Equal Opportunity Employer : S&P Global is an equal opportunity employer and all qualified candidates will receive consideration without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please email US Candidates : The EEO is the Law Poster and pay transparency information is available at the Department of Labor websites.

EEO-2 Job Categories : United States of America; Entry Professional (OPRTON203).

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