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Senior Manager Retail Store

KAL GroupZA

5 days ago

Job description

Job title : Senior Manager Retail Store

Job Location : KwaZulu-Natal,

Deadline : October 23, 2025

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Job Specification

Reporting into the Regional Manager Operations, the incumbent would be responsible for managing a large retail store, which includes overseeing sales, staff, inventory and operational & administrative systems and controls.

Minimum Requirements

National Diploma in Business Administration, Commerce, Accounting, or related field

6 years related experience in retail sales with a proven track record in a managerial capacity

Ability to effectively communicate and / or negotiate with high level of proficiency

Excellent MS Office skills and knowledge of retail operating systems

Key performance indicators

The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.

Growth

Ability to execute in a diverse environment by building a deep understanding of the company's products and consumers to develop narratives that translate those concepts to broad consumer audiences and customer experiences

Delivering messaging, communications, and programs that inform, influence, and inspire customers, for example promotional displays

Optimisation

Achieves financial objectives by preparing an annual budget, scheduling expenditures, maintain branch controls, and analysing variances to maximise profitability and meet sales targets

Maintain proper stock management, i.e stock controls and reconciliations

Promote high levels of customer satisfaction by addressing customer complaints

Compliance with internal company policies, procedures, processes, and external regulations

Leveraging Culture & Diversity

Ability to lead a high impact team and collaborate with different stakeholders

Building trusting relations and inspire relations amongst the internal and external stakeholders

Digital Transformation

Driving the automation / optimization of digital processes and inventory control platforms

Develop consumer-facing content across a variety of segments to publicise the company's products & brands

Key leadership attributes

The incumbent would need to have the ability to progress and add continuous incremental value – having impact!

Dealing with complexity

Sound pragmatic judgement

Self - awareness

Achievement orientation

Sales / Retail / Business Development jobs

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Retail Store Manager • ZA

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