Contact Centre Manager â AAMI, Suncorp & GIOJob Details • Newcastle, KwaZulu Natal, South Africa

Contact Centre Manager â AAMI, Suncorp & GIO

Job Details • Newcastle, KwaZulu Natal, South Africa

30+ days ago

Job description

Contact Centre Manager AAMI Suncorp & GIO

Job No : 677039

Newcastle

Permanent Full Time

Insurance

Pay Band 6

Lead high-performing customer teams across iconic Australian brands
Drive transformation and performance in a purpose-led organisation
Newcastle location with flexible hybrid working

Lead customer-facing teams across AAMI Suncorp & GIO to deliver exceptional service drive performance and embed transformational change. This is a strategic leadership role focused on growth customer obsession and operational excellence.

What Youll Do

Lead the Consumer Contact Centre to deliver service excellence customer satisfaction and profitable growth

Champion a high-performance culture that balances financial outcomes customer experience and risk maturity

Drive the Ethos Productivity Program to embed best practices and continuous improvement

Enable transformational change through effective leadership coaching and capability development

Collaborate across ASG centres to ensure consistency operational efficiency and shared success

Manage operational budgets and ensure compliance with internal policies and external regulations

What Youll Bring

Proven experience leading large customer service teams in insurance financial services or contact centre environments

Strong commercial acumen with the ability to use customer insights to drive performance across key metrics

Advanced coaching and change management skills to lead transformation and capability uplift

Confident communicator with the ability to influence senior stakeholders and simplify complex ideas

Skilled in operational planning risk management and driving cultural alignment across diverse teams

A passion for building safe inclusive and resilient workplaces where people thrive

What Youll Enjoy

Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.

Hybrid working flexible leave 20 weeks paid parental leave and up to 4 days paid flexible leave annually

Paid study support career breaks on-the-job learning and a $1000 referral bonus

Free wellbeing coaching a dedicated Employee Council and confidential EAP access

Discounts at 400 retailers insurance savings gym memberships and reduced super fees

Paid volunteer leave donation matching and unlimited emergency response leave

Performance-based bonuses and Suncorp shares for eligible employees

Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits : Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to a confidential conversation.

ConsumerCSASGContact Centre Manager

Advertised : 26 Aug 2025

AUS Eastern Standard Time

Applications close : 02 Sep 2025

AUS Eastern Standard Time

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Required Experience :

Manager

Key Skills

English,Helpdesk,Asset Management,ABB,Data Mining,Control Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Centre Manager • Newcastle, KwaZulu Natal, South Africa

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