Operational DC Manager

Overview

Join to apply for the Operational DC Manager role at takealot.com . Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Operational DC Manager to join our team in Johannesburg - Eastport .

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

This position reports to : DC General Manager

Purpose of this position :

To manage the operations of the Distribution Centre on time, according to customer requirements, and within safety and quality regulations.

Responsibilities

• Develop and execute functional operational plans that support business strategy and enable the distribution center to meet budgets, goals, targets, and due dates
• Implement and maintain all required systems, processes, and procedures within the distribution center
• Develop standard operating procedures for all areas and monitor and enforce compliance
• Maximise the efficiency and productivity levels of the operation, ensure compliance with agreed standards, continuously seek to optimize processes, and find value opportunities for the division
• Manage and report on Service Level Agreements (including overseeing management information reports if relevant)
• Perform financial planning, budgeting, forecasting, reporting, and analysis of data for the distribution center
• Build effective, value-adding, transparent relationships with all stakeholders (customers, suppliers, and employees) through regular communication, reporting, and personal interaction
• Evaluate technology and capital requirements as determined by the tactical plan of the division
• Oversee the day-to-day activities of teams within the distribution center, scheduling employees where required, and ensuring optimal productivity
• Produce operational reports for management as required
• Ensure all employees are suitably qualified and trained for their positions
• Ensure that distribution services meet quality standards and customer requirements and that customer satisfaction levels meet agreed targets
• Ensure that all outbound items leave the distribution center within agreed time frames and that all inbound items are packed away correctly and within agreed time frames
• Ensure that all tender-order lead times are adhered to
• Ensure that deliveries are on time as per agreed targets, improving processes where needed, and liaising with service providers to optimize processes
• Manage and report on the operational budget, managing costs to ensure that costs are in line with budget (eg packaging costs, transport costs)
• Ensure that stock discrepancies are minimized by overseeing and putting in place effective Stock Control processes
• Effective management of projects within the distribution center by meeting requirements of projects and adhering to deadlines
• Identify potential risks that might affect the successful operation of the distribution centre, and put strategies and processes in place to mitigate these risks
• Continuously assess processes and systems, and look for innovative ways to improve or introduce new processes, systems, and methods that will assist the distribution center in operating more effectively
• Stay abreast of, evaluate, and implement appropriate modern world-class thinking in terms of distribution to ensure efficient, effective, and world-class operations

Qualifications

Seniority level

Employment type

Job function

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