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Business Analyst - Ekurhuleni (East Rand)

Business Analyst - Ekurhuleni (East Rand)

Unique PersonnelZA
9 days ago
Job description

Job title : Business Analyst - Ekurhuleni (East Rand)

Job Location : Gauteng, Deadline : March 27, 2025 Quick Recommended Links

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Job Description

  • REPORTING TO THE IS SUPPORT MANAGER

    • JOB PURPOSE :

  • Provides a combination of administrative, analytical and / or technical support pertaining to JDE

    • JOB FUNCTION : Business Analysis

  • Identify nonalignment between the business process and system setup and communicate the discrepancy to the BA team
  • Specification and testing of JDE processes and reports and changes to meet original customer requirements
  • Testing of ESU’s and Enhancements to meet original customer requirements
  • Application fine tuning and process refinement to customer satisfaction
  • Validate business processes on CaseWise software when required

    • Customer Service / Support :

  • Fulfil service requests for both internal and external users for JDE as per Helpdesk prioritisation
  • Identification and resolution of system errors with Oracle (when required) within projected timeframe
  • Coordinate JDE support with external consultants (when required) as per Helpdesk requirements
  • Support project team with expertise, testing and solution validation as requested
  • Coordinate new developments with developers as per the agreed go live target set

    • BI Platform Administration and Maintenance :

  • Provide BI application service desk support
  • Coordinate and manage support from application vendors
  • Manage user access to BI platforms
  • Coordinate and support BI application maintenance activities
  • Promote the use and adoption of BI applications (Evangelise) with internal customers

    • Training :

  • Administer and maintain user security for JDE
  • Assist with monitoring scheduled task and resolving failures when needed
  • Assist with monitoring general system health and take appropriate action when needed

    • Inherent Requirements

    QUALIFICATION & REQUIREMENTS :

  • Tertiary qualification in computer science, statistics or informatics
  • 5 Years advanced ERP support or better applications support, fault finding and diagnostics.
  • JDE relevant commercial and operations experience will be a distinct advantage.
  • Attention to detail, continuous learner, manages own work, displays good judgement, customer focused, quality orientated, problem solver, analytical thinker and good communication skills
  • Proficient in the use of Qlik sense, Power BI and Microsoft Office Suite
  • Research / Data Analysis  jobs