Business Operations Consultant : FICA

The Role

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

Responsibilities

• Attending to assigned queries in a timely manner.
• Meeting the set standards and adhering to the SLA’s.
• Liaising with resolver teams to ensure resolution of customer queries.
• Adhering to company set customer standards.
• Communicating adequately with both internal and external stakeholders.

Profile

Grade 12

1-2 years’ experience in a banking environment.

1-2 years’ experience in ticket management.

Experience in FICA will be advantageous.

Core competencies, knowledge, and experience :

Presenting and communicating information.

Problem-solving skills.

Project administration.

Ticket management.

Proactive and driven.

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