Engineering - National Technical Coordinator / Operations Manager

Key Responsibilities

• ​Lead and manage national technical teams providing direct service and support to external customers.
• ​Ensure machine diagnosis results in the most accurate and cost-effective remedy for faults.
• ​Develop, implement, and maintain a standardized technical training strategy to ensure all technicians meet required Original Equipment Manufacturer (OEM) standards.
• ​Establish and standardize an effective maintenance program for all contract equipment.
• ​Oversee and maintain the complete library of machine service and parts manuals.
• ​Compile and present comprehensive technical reports on equipment performance to clients at regular intervals.
• ​Analyze and report on all internal and external warranty claims submitted.
• ​Monitor and control the budget and spending of all subcontracted technical work.
• ​Prepare, manage, and plan annual budgets for all national workshops and technical functions.
• ​Ensure strict adherence to all Safety, Health, Environmental, and Quality (SHEQ) requirements.
• ​Facilitate weekly national meetings with department managers to ensure alignment and operational consistency.
• ​Travel as required to branch locations and client sites.
• ​Maintain complete and accurate documentation as part of the company's standardized service routine.
• Compile and review financial quotes for repetitive technical work.

Experience & Qualifications