National Operations Manager

National Operations Manager

Location : Gauteng (National Travel Required)

Reporting to : CEO / Managing Director

Employment Type : Full-Time

Our Client :

Our client, a leading national provider of professional hygiene and cleaning solutions, servicing commercial, industrial, healthcare, retail, hospitality, and institutional clients across South Africa, is looking to appoint an experienced National Operations Manager .

This individual will be responsible for overseeing operations across all regional branches, ensuring consistent service delivery, operational excellence, and strong client relationships.

Key Responsibilities :

• Lead and manage operational activities at a national level.
• Ensure high-quality service delivery in line with client expectations and contracts.
• Oversee workforce planning, recruitment, training, and performance management.
• Drive operational efficiency, cost control, and continuous improvement.
• Monitor and analyse KPIs to evaluate performance and client satisfaction.
• Build and maintain strong client relationships and resolve escalations.
• Support sales with tenders, bids, and pricing strategies.
• Implement new systems, technologies, and service innovations across regions.

Requirements :

Added Advantage :