Manager, Product-Card Issuing Experience

Manager, Product-Card Issuing Experience

Job Overview

Business Segment : Business & Commercial Banking

Location : ZA, GP, Johannesburg, Baker Street 30

To assist in the development and management of the card acceptance solutions, product strategy, compliance, stakeholder management, and related initiatives. To lead in defining and implementing the product strategy including customer experience, product knowledge development, and management for all relative stakeholders, relationship management, and requirements management to support the revenue targets. This includes support on the execution of the product strategy, customer requirements analysis, and product value chain management during the development and maintenance of customer-focused solutions. Product, card knowledge, and financial acumen are key requirements to successfully fulfill the expectations of this role.

Qualifications

Minimum Qualifications

Type of Qualification : Undergraduate Degree

Field of Study : Business Commerce

Other Minimum Qualifications, Certifications or Professional Memberships : Finance, Accounting, project management, BSC Engineering, etc.

Experience Required

Minimum of 4 years experience in working with multiple teams within the bank to solve for customer problems and requirements. Experience in managing multiple client interfaces and dealing with variable issues. Displays an understanding of the bank’s various IT systems and IT processes. Experience in leading people. Experience in implementing medium to large scale projects. Experience in influencing key business stakeholders. Preferred knowledge in managing vendor contracts / outsourced relationships. Management of stakeholder relationships, both internally and externally to manage delivery of products and services.

Additional Information

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Developing Expertise
• Taking Action
• Business Process Design
• Stakeholder Management
• Process Analysis and Redesign
• Business Acumen

#J-18808-Ljbffr