Lead Student Success Manager | EdTech | Customer Service Specialist

Your Mission

As Lead Student Success Manager, you will drive innovation, lead strategic thinking, and implement new approaches for scaling the success of our Career Accelerator (CA) programmes. You’ll be accountable for the full learner journey, from onboarding to completion, with a clear focus on driving progression, satisfaction, outcomes, and careers-first success metrics.

You’ll lead a high-performing team of Success Managers and set the gold standard in student experience, retention, and satisfaction. Beyond leadership, you’ll shape scalable success strategies that align with FourthRev’s commitment to transformative, careers-first education—ensuring every learner feels supported, enabled, and equipped to achieve their career goals.

What You’ll Do

1. Lead, coach, and develop a high-performing Student Success team

• Guide and performance-manage Success Managers to deliver exceptional learner experiences.
• Foster a culture of continuous improvement and data-informed decision-making.
• Act as point of escalation for complex learner cases with sensitivity and care.
• Enhance systems and processes to scale effectiveness across partnerships.

2. Own and drive the careers-first learner journey strategy

3. Champion learner outcomes and satisfaction

4. Lead a strategic focus area within the Student Success team

Requirements

What You’ll Bring

Desirable :

Benefits

Why FourthRev?

We’re redefining higher education through world-class Career Accelerator programmes, built in collaboration with top universities and global industry leaders. Join us in shaping the next generation of transformative, careers-first learning experiences.