Operations Manager

Alligator Manufacturing is a major supplier of branded products and clothing to both corporates and retailers.

We are leaders in design, manufacturing and sourcing, supplying uniforms and merchandise to clients throughout Africa.We are seeking a highly organized and strategic Operations Manager to oversee and optimize our end-to-end operational functions.

This role is pivotal in ensuring seamless coordination across Supply Chain, Logistics, CMT Production, IT Infrastructure, Health & Safety, People Management, and Cost Control.

The ideal candidate will be a hands‑on leader with a strong background in operational excellence, cross‑functional team management, and continuous improvement.Key Responsibilities : Supply Chain Management

• Oversee the Procurement Controller that is responsible for sourcing, procurement, and order execution processes.
• Support them to build and maintain supplier relationships and negotiate contracts.
• Ensure that inventory levels are monitored and ensure timely replenishment of raw materials and finished goods.Logistics & Warehousing
• Oversee the Logistics Managers who are responsible for receiving, warehousing, picking & packing, dispatch, and quality control.
• Optimize warehouse layout and processes for efficiency and safety.
• Ensure accurate and timely order fulfilment.
• Track KPIs such as dispatch accuracy and on‑time delivery rates.
• Resolve courier issues and customer complaints.
• Enforce logistics SOPs and safety protocols.
• Mentor and upskill logistics staff.
• CMT Production Oversight
• Supervise the Procurement Controller, Logistics Manager and Quality Controller who are responsiblefor raw materials control, goods receipting, BOM assembly, production quality control, and finished goods management.
• Collaborate with production teams to meet output targets and maintain product standards.
• IT Infrastructure
• Onsite link between Head Office and Branch in terms of communication of any issues with IT systems, including equipment, telephones, printers, and network infrastructure.
• Liaise with Head Office IT support and external vendors to ensure issues are resolved timeously.
• Health & Safety
• With the help of the Logistics Managers, ensure compliance with health and safety regulations across warehouse and office environments.
• Conduct regular self‑audits and implement corrective actions where necessary.
• Maintain PPE standards, fire safety equipment, and first aid readiness.
• Assist HR with IOD Cases.
• People Management
• Lead and develop the cross‑functional operations team in line with the same standards as the CPTBranch.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage staffing, training, and performance evaluations.
• Cost Control & Efficiency
• Monitor operational budgets and identify cost‑saving opportunities.
• Implement process improvements to enhance productivity and reduce waste.
• Track KPIs and report on operational performance.
• Essential Requirements :
• Relevant Qualification in Operations Management, Supply Chain, Industrial Engineering, or related field.
• Minimum 3–5 years of experience in a similar operations role.
• Proven experience managing multi-disciplinary teams and complex workflows.
• Experience in the Promotional Goods industry will be an advantage.
• Knowledge of Procurement, Logistics and Production Processes.
• Strong analytical, problem‑solving, and decision‑making skills.
• Proficiency in ERP systems (Acumatica), warehouse management software, and Microsoft Office Suite (MS Excel Intermediate).
• Good project management skills;
• Strong focus on process implementation, training and continuous improvement.
• Knowledge of setting and tracking KPIs and compiling Reports for various functional areas (Stock, Sales, Costs etc.)
• Driver's license Code BCLOSING DATE : Monday, 06 October
• All applications should be emailed to Should you not receive a response within 1 week of the closing date, please consider your application unsuccessful.

The selection process will be guided by the EE targets of the company.

No late applications will be accepted.

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