Regional Area Coach

Our client is seeking a Regional Area Coach who will be responsible for leading the region by ensuring that all employees are focused on exceeding customer expectations for service, quality, cleanliness and values.

Responsibilities :

Drive and lead operational initiatives to achieve targeted sales growth and meet budgeted objectives.

Collaborate with cross-functional teams to develop and implement strategic plans aligned with organizational goals.

Oversee the management of expenses in line with the allocated budget, ensuring cost-effectiveness and efficiency.

Analyse financial data to identify areas for cost savings and implement strategies to optimize margins.

Monitor and manage stock losses to align with the business's tolerance of 0.4% negative stock.

Implement effective inventory control measures to minimize stockouts and overstocks, ensuring optimal stock levels.

Develop and implement strategies to mitigate the impact of unaccounted variances & damages

Conduct regular ROCC audits to ensure compliance with operational standards and protocols.

Analyse audit results to identify areas for improvement and implement corrective actions.

Implementation of effective preventive maintenance programs.

Improved reliability and longevity of operational assets.

Implementation of process improvements resulting in enhanced speed of service.

Regular reporting on key performance indicators and improvement initiatives to stakeholders.

Conduct regular assessments of OSAT metrics to identify trends and areas for improvement.

Provide training and support to operational staff to enhance accuracy in their tasks.

Work with suppliers to maintain the quality of raw materials and ingredients.

Collaborate with HR to develop and execute retention strategies.

Identify high-potential employees and create individualized development plans.

Work with leaders to ensure a smooth transition for key roles in succession planning.

Skills :

Ability to make informed and timely decisions,

Capability to analyse complex situations and devise effect solutions,

Ability to articulate ideas and instructions clearly and concisely,

Ability to negotiate and collaborate with different stakeholders,

Willingness and ability to adapt to changing priorities and environments,

Capability to inspire and motivate team members to achieve common goals,

Skill in resolving conflicts within the team and promoting a positive work environment,

Ability to delegate tasks effectively and empower team members,

Ability to work effectively with teams from different departments,

Skill in establishing and maintaining positive relationships with internal and external stakeholders.

Qualifications :

Degree in business, operations management or related field

QSR is required.

Proven track record in QSR.

Familiarity with business and financial principles.

Experience in budgeting and forecasting.

Knowledge of organisational effectiveness and operations management.