This is a unique opportunity to lead a team of passionate guides and ensure every accommodated adventure delivers the high standard of excellence their intrepid travellers expect. If you possess a deep, intimate knowledge of the Southern African wilderness, proven leadership skills, and a dedication to delivering the safari experience of a lifetime, we invite you to apply.
Candidate requirements :
- Solid experience with complex scheduling and resource allocation.
- Experience in overland tour guiding
- Demonstrated experience in logistics, operations, and administration.
- Proven HR experience (travel / tourism / hospitality industry)
- Being highly detail-oriented is ESSENTIAL
- Strong communication and organisational skills are crucial
- Ability to manage a diverse team
- Able to work under a lot of pressure (Peak season can be very hectic)
- Adaptable and able to think on your feet
- Candidate must be able to pay exceptional attention to detail.
- Proficiency in Microsoft Office Suite, particularly Excel, for detailed scheduling, reporting, cash balancing, and records management.
Main Responsibilities :
Recruitment of guidesManaging their qualifications, licenses, etcTraining of current and new guidesCreating guide contracts for toursPre-tour briefing for each tour and assisting guides with changes, etcScheduling guides on tours for the year (English & German tours), and managing the vehicle scheduleTour debriefing on return to discuss any issues / complaintsAnalysing tour reports & client feedback forms & reporting to managementGuide support when on tourBalancing of tour cash / cards & updating guides' salary booksCheck that the guides have work permits in place for cross-country toursWeekend departure briefings for clients (rotational basis)Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc)Update route descriptions / timing sheets, etc, when there are changes to toursLive out and 100% office-based.