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Senior Travel Designer

Senior Travel Designer

Phoenix RecruitmentConstantia, South Africa
30+ days ago
Job description

Duties : Sales development

Start to finish luxury market bookings focussed on East Africa

Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the clients trip is booked and planned perfectly.

Ensuring all relevant reservations systems are and any other internal systems not mentioned.

Handle Accommodation, flights transfer & touring bookings.

Book relevant tickets as required.

Book relevant accommodation

Ensure all booking details pull through accordingly once confirmation emails are received.

Handle queries on various matters.

Process any additional changes / updates after confirmation to the itinerary.

Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents are in

Requirements :

At least 5+ years experience in luxury travel or hospitality industry

Bachelors degree in hospitality management or Tourism

In-depth product knowledge East Africa, particularly Tanzania and Kenya.

Travel Consulting, Travel Management, and Travel Arrangements skills

Customer Service and Reservations experience

Strong attention to detail and organizational skills

Excellent communication and interpersonal abilities

Knowledge of safari destinations and wildlife conservation

Problem-solving skills and ability to work under pressure

Proven track record in customer relationship management and developing travel products and services, specifically in the inbound tourism sector.

Computer literate (Microsoft Office, email, Internet).

Excellent written and verbal communication skills in English.

Familiarity with TourPlan, WISH, or other booking / operating systems.

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Senior Designer • Constantia, South Africa