Guest Experience Host - Bantry Bay

Located in the heart of Bantry Baybetween Cape Towns vibrant city life and the Atlantic OceanThe President Hotel is celebrated as the Mother Citys most loved destination hotel. With 349 stylish rooms apartments and suites breathtaking views a palm-lined infinity pool world-class restaurants and state-of-the-art conference and event venues we offer an inspiring workplace where excellence meets opportunity

Key Responsibilities

• Guest Interaction & Hosting Deliver a seamless personalised experience by building relationships remembering names and meeting guest requests with warmth and efficiency.
• Lobby & Public Area Presence Maintain a welcoming presence in public areas ensuring cleanliness ambience and presentation are exemplary.
• VIP & Group Coordination Personally welcome VIPs and groups manage room allocations and provide thoughtful touches such as room drops and turndowns.
• Guest Profiling & Communication Manage guest profiles pre-arrival communications and post-departure follow-ups ensuring information is accurate and shared across departments.
• Requests & Complaints Management Respond promptly and professionally to guest requests complaints and special requirements.
• Travel Desk Liaison Coordinate tours transfers and Cape Town experiences with travel partners maintaining accurate records and service provider relationships.
• Operational Support Assist with Opera system functions including check-ins check-outs reports and room allocations ensuring smooth communication with the Guest Experience Manager and team.

Requirements

Key Competencies

Package on Offer

Application Notes

Recruitment aligns with the companys Employment Equity Plan .

Join a team where excellence meets passion . Help create extraordinary guest experiences at one of Cape Towns leading hotels while inspiring unforgettable memories.

Key Skills

Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance

Employment Type : Full-Time

Department / Functional Area : Hospitality

Experience : years

Vacancy : 1