Project Manager - Operational Excellence

About Prime System Solutions

Prime System Solutions is a Managed Service Provider (MSP) supporting clients across the US and Canada. We connect global businesses with top-tier professionals from around the world — including South Africa, Pakistan, the UAE, and the Philippines — helping organizations scale efficiently and deliver operational excellence.

Role Overview

We are seeking an experienced Project Manager, Operational Excellence to lead continuous improvement initiatives across our global operations. This role focuses on evaluating business processes, identifying gaps, and implementing data-driven solutions to enhance efficiency, productivity, and customer satisfaction.

You will collaborate closely with leadership and cross-functional teams, managing multiple projects from planning to execution, while driving measurable results and fostering a culture of accountability and improvement.

Location : South Africa (Remote)

Schedule : US Hours (8 AM-5 PM EST)

Employment Type : Full-Time

Reports to : Director, Operations Enablement

Key Responsibilities

• Conduct current-state assessments of business processes to identify improvement opportunities.
• Develop and execute project plans to address gaps and drive measurable operational improvements.
• Manage multiple process improvement initiatives simultaneously, ensuring timely delivery and alignment with organizational goals.
• Lead project tracking, action item management, deliverables, team communication, and progress reporting.
• Partner with leadership teams to identify, prioritize, and implement process enhancements using data-driven insights.
• Integrate and analyze data from multiple sources to provide actionable recommendations to leadership.
• Communicate effectively across all levels of the organization — both verbally and in writing.
• Address ad hoc operational challenges with urgency, ensuring positive business and customer outcomes.
• Act as a liaison between Customer Experience and Product teams, identifying key opportunities for improvement and supporting change management during new rollouts.

Qualifications

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