Trade & Operations Manager

Pick n Pay Stores LimitedDurban, KwaZulu-Natal, South Africa

6 hours ago

Job description

Job title : Trade & Operations Manager

Job Location : KwaZulu-Natal, Durban

Deadline : November 16, 2025

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To manage the operational and store performance of Money & Mobile across a defined regional store base (average 200+ stores) through influencing store operations, ensuring execution excellence, developing front-line staff capability, and maintaining high brand and compliance standards.
To manage product portfolios and implement new or changes to existing products and projects at a national level.
Relevant diploma / degree in Business, Retail Management, or equivalent.
5+ years in retail, FMCG, or financial services, VAS and or Mobile / Cellular operational management.
Multi-site operational and sales management experience.
Proven record in training, merchandising, and compliance management.

Key Responsibilities

Influence and support store management teams to deliver on VAS performance and targets.

Conduct store audits and implement corrective actions for underperforming stores. Engage with regional GM’s.

Roll out new products and services in collaboration with Product Managers, IS, TDHR, Risk and store operations teams.

Facilitate & create content for training of all staff and management aligned to product and service requirements.

Analyse regional sales, income and compliance data, generating actionable insights for performance improvement.

Ensure all counters are well maintained, branded, and operationally ready.

Maintain a continuous improvement loop by feeding regional and operational insights into product design and activation strategies.

Competencies

Commercial acumen and results orientation.

Leadership presence and ability to inspire teams indirectly.

Resilient, dynamic and adaptable in a FMCG retail environment.

Skills required

Data analysis and performance tracking.

Stakeholder management and influencing skills.

Problem-solving and project delivery.

Communication and presentation skills.

End Date : November 15, 2025

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Operation Manager • Durban, KwaZulu-Natal, South Africa

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