Parts Manager M / F

The purpose of this position is to ensure achievement of new business objectives, sales targets and revenue growth generated through personal performance and the performance of the Parts team, best management practices are followed in all areas of responsibility regarding Parts sales procedures and actions, promoting a customer oriented service, to implement and uphold actions in line with company strategic vision, to maximise efficiency of the department and to operate the department profitably according to set targets.

Profil request

Key Performance Areas

• Overall responsibility to manage Parts Department Personnel (bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly departmental meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving company strategic objectives, ensure effective inter-departmental and internal communication; maintaining compliance with company’s personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training).
• Overall responsibility to ensure quality of customer interaction and service (support and guide the Parts team in attracting and securing new business, developing partnerships with clients and be solution driven; evaluation of Parts Aftermarket sales team’s development needs and ensuring lack of knowledge / skills are addressed; evaluation of administrative and supervisory staff development needs and ensuring lack of knowledge / skills are addressed).
• Sound financial management of department in line with budget and company strategic objectives (ensure that sales and GP targets are met, stock availability is as per set targets, parts obsolescence is controlled, overheads and debtors are in line with company regulations and under control; ensure parts order processing happens fast and efficiently; ensure parts inventories / perpetual stock counts are done as per company policy).
• Plan, prepare, submit and ensure achievement of Parts department’s budget.
• Preparation and presentation of weekly, monthly and quarterly and ad hoc reports.
• Overall responsibility to ensure Parts team follows administrative procedures correctly.
• Manage development and performance of the Parts Aftermarket sales team; ensuring that the team maintain acceptable levels of coverage, growth and profitability in their sales territories.
• Drive customer service excellence and ensure good relations and communication with customers.
• Grow department in line with company requirements.

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s)

Knowledge requirements

Required skills

General

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