Senior UX / UI Designer
Key Responsibilities
Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services leveraging data to drive original design ideas and decisions using Brand CI.
Customer Experience Mapping
Lead implementation and performance of techniques such as voice of the customer initiatives journey mapping and qualitative touchpoint analysis.
Identify customer pain points challenges and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
Customer Needs / Experience Research
Conduct research and analyze data to develop a sound understanding of customer segments trends needs and expectations.
Product and Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems.
Internal Client Relationship Management
Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans.
Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes systems and procedures.
Deliver plans for small elements of change management programs.
Customer Experience Implementation
Support the implementation of differentiating customer experience initiatives tools and processes including testing.
Personal Capability Building
Act as subject matter expert. Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices
Education
Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
Relevant design-related qualification (degree / diploma / certificate) (Essential)
Experience
5 years UX / UI design experience (Essential)
Experience in the Financial Services industry (Advantageous)
Key Skills
CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,UI,IOS,Figma,Responsive Web Design,Sketch
Employment Type : Full Time
Experience : years
Vacancy : 1
Senior Designer • Midrand, Gauteng, South Africa