Presales Engineer

Job Scope

The Pre Sales Engineer (IBM BAW) is accountable for driving sales opportunities through technical presentations, demonstrations, and solution designs, ensuring seamless implementation and customer satisfaction post‑sale. He / she collaborates with internal teams to provide feedback, address customer needs, and identify upselling opportunities to enhance customer adoption and ROI.

Main Duties and Responsibilities

• Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional service.
• Participate in technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction.
• Assist in the deployment and implementation of solutions post‑sale, ensuring smooth customer onboarding and addressing technical challenges.
• Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction.
• Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development.
• Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues.
• Complete both pre‑sales and post‑sales documentation accurately to support the entire sales lifecycle.
• Work closely with product teams to provide feedback from implementation experiences to improve product offerings.
• Identify opportunities for upselling or cross‑selling, driving additional revenue streams.

Position Requirements

#J-18808-Ljbffr