Administration Supervisor

Job Purpose

The incumbent is responsible for providing / fulfilling an Administrative Supervisory role to T3TSA by performing various management task.

Key Responsibilities

• Team Management : Supervision of the day-to-day operations of the administrative department and staff members; Training / upskilling and coaching employees.
• Business Processes : Develop, review, and improve Administrative Compliance, Policies, Procedures and systems across the organization; Identify and improve operational systems / applications, processes, and best practices; Ensure administrative Processes remain legally compliant across the organisation.
• Main Processes performed by team : RICA; Customer Account Creation; Customer Sales Order / Invoicing; Customer Account Recons / Reporting; REP Mobile Invoicing; Purchase Order / Invoicing; Daily Stock Balancing; Weekly REP Stock Balancing; Warehouse Creation – Sales systems; Item / Product creation & maintenance (nonstock); Customer Support.
• Primary Duties : Daily resource versus task planning; Daily Governance – approval of all sales related transactions; Supplier Operational Relationship; Customer operational support – Wholesalers; Revenue Month end Balancing and import process; Product management - creation & maintenance of SKUs.
• Procurement : Vendor management; Stock Forecasting and Purchasing; Stock Imports.
• Tenant Creation - Sales systems; Tenant Training.
• Reporting : Daily, weekly, monthly; Maintain data integrity by using control reports; Analyze data to monitor trends and areas of improvement; Formulate and analyze JIRA reports for team coaching and upskilling.
• Client & Customer Management (Internal) : Team coaching and mentoring; Manage customer / sales related escalations; Exchange information with internal clients by having courteous interactions with them.

Requirements

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