Regional Credit Control Clerk

Duties and Responsibilities

Manage allocated debtor's book.

Conduct telephonic debt collection.

Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)

Reduce debtors' days.

Handle full function Credit Control

Assist with monthly return documentation from employers and escalate to Returns Processors

Carry out account reconciliation.

Identify & register new businesses.

Create awareness and educate establishment staff – returns system, both manual and Online Returns

Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.

Support Credit Control Regional function.

Enter into and follow up on settlement agreements.

Follow up and resolve queries timeously.

Offer superior client service to both internal and external clients.

Receive and bank payments received from clients.

Prepare hand over / referral documents and refer accounts to legal.

Attend to adhoc duties as assigned.

Knowledge / Experience / Skills / Abilities

Planning and organising

Above average verbal and written communication and listening skills.

Ability to withstand pressure.

Must at all times be diplomatic and assertive.

Ability to build strong effective relationships with employers, colleagues and management.

Good team player who achieves objectives as set out by the Regional Credit Controller

Must be meticulous in carrying out tasks / instructions etc

Good interpersonal, decision making and problem-solving skills.

Good analytical skills with attention to detail

Reporting writing skills

Query resolution skills.

Great levels of honesty and integrity

Strong persuasive skills.

Strong conflict management skills

Qualifications

Matric (Standard 10)

Tertiary Education (Certification) – Administrative / Financial / Client Services related.

Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage.

At least 2 years credit control knowledge and experience an advantage.

Computer literacy – Excel, Word & Email is essential.

Sales Logix experience an advantage.

Debt collecting experience is essential.

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