IT Manager
Mama ShelterCape Town, ZAYou are the wizard behind Mama’s digital universe mixing technology, connectivity, and innovation so everything runs smoothly behind the scenes while the good vibes stay front and center.As our IT ... Show more
IT Desktop Support Engineer (Tier 1)Parvana • Cape Town, Western Cape, South Africa
No longer accepting applications
IT Desktop Support Engineer (Tier 1)
Parvana • Cape Town, Western Cape, South Africa
30+ days ago
Job description
About our client:
Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.
What you will be doing:
Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.
What you will be doing:
- Administer / support MS Active Directory and/or Entra ID, including creating, amending, and deleting user accounts.
- Supporting end-user devices (laptops, desktops, printers, mobile devices), operating systems, and Office 365 apps.
- Troubleshoot networking and security issues.
- Monitor, investigate, and remediate security threats.
- Support anti-virus and security solutions.
- Configure, administer, and troubleshoot Office 365 services (Exchange, Teams, SharePoint Online, OneDrive, and Intune)
- Resolve service requests in adherence to SLAs.
- Provide escalated support to IT Administrators.
- Support voice applications, video conferencing, and biometric access control equipment.
- Attend meetings and maintain accurate documentation.
- MCP/A+/N+/M365 Certified Administrator or equivalent
- Experience in desktop support/Tier 1 IT Support Engineer
- Experience with Office 365 and Azure installation and support, and installing and troubleshooting laptops, desktops, printers, and mobile devices.
- Up to R25 000 before tax deductions - Dependant on experience, qualifications, etc.
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IT Desktop Support Engineer (Tier 1) • Cape Town, Western Cape, South Africa
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