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Remote Technical support
ITRSSouth Africa30+ days ago
Job type
- Full-time
- Remote
Job descriptionEnsure all queries are validated before escalating Follow up on all escalated queries raised Assist with any problems experienced during Commissioning Assist with commissioning when required Perform any related duties as assigned by management Matric with good mathematics results Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers; bilingualism preferred Must be able to work under pressure and meet deadlines, while maintaining a positive attitude; Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Attention to detail and ability to analyse data. Own transport required
The Technical support specialist is Responsible for providing technical assistance for cases raised telephonically or system generated as well as queries received in the technical department
- Provides a Technical Help Desk service to clients.
- Provides telephonic and internet-based support to External clients and Internal staff to resolve technical queries;
- Performs customer relationship management to ensure all existing customers receive differentiated service excellence.
- Performs internal administrative management of existing client databases through interrogation of system information.
- Ensures technical issues are identified and resolved promptly.
Builds and maintains business relationships with existing clients through service excellence
Salary is negotiable.