%20Ltd){kind=logo}
Client Value Manager (CVM)
INOVO Telecom (Pty) LtdWorkFromHome, Gauteng, South Africa30+ days ago
Job descriptionOwn and orchestrate client roadmaps and quarterly execution plans. Align internal resources and manage timelines across Solutions and Delivery teams. Ensure delivery remains on track with scope, budget, and client expectations. Act as the day-to-day operational contact for your clients. Monitor adoption, usage trends, and identify optimisation opportunities. Collaborate with Solutions teams to drive deeper product usage. Represent client needs internally and provide structured feedback into product and service enhancements. Build strong, multi-threaded client relationships beyond transactional interactions. Track platform and service performance to ensure measurable value realisation. Act as the escalation point for operational issues and ensure timely resolution. Maintain invoicing and delivery trackers for billing accuracy. Provide insights that strengthen renewal and expansion opportunities. Partner with Client Leads to support retention and upsell efforts . Contribute to post-implementation reviews to drive continuous improvement. Share client insights across the business to inform solution design and product development. Maintain certifications and product knowledge to stay current with INOVO’s solution portfolio. 5–8 years’ experience in a client-facing role such as Account Management, Customer Success, Service Delivery, or Technical Project Management (experience in SaaS, BPO, or CX / Contact Centre environments preferred). Strong technical aptitude and ability to quickly understand platform capabilities. Proven experience managing multiple clients or mid-sized accounts with operational complexity. Strong organisational and project management skills—able to orchestrate multiple workstreams. Excellent communication and relationship-building skills, both operational and executive-facing. Commercial awareness—experience contributing to proposals, renewals, or upsell opportunities. High responsiveness, detail orientation, and comfort operating in a fast-paced environment. Managed Revenue Performance : retention and growth within your portfolio. Adoption & Utilisation : ensuring clients are realising value through deep product usage. Implementation & Solution Quality : delivery excellence and client satisfaction. Delivery Efficiency : adherence to timelines, scope, and escalation management. Relationship Strength : trusted, multi-threaded client partnerships. Client Advocacy : client willingness to recommend and expand with INOVO.
Location : Bellville (Cape Town) / Centurion (Hybrid)
Experience : 5–8 years
Type : Full-time
Role Overview
The Client Value Manager (CVM) is the operational and technical link between INOVO and its clients. You will be responsible for ensuring that client needs are accurately captured, translated into actionable solutions, and delivered with excellence.
This is a hands-on, detail-oriented role where you’ll be deeply embedded in the day-to-day delivery and performance of INOVO’s solutions. You will drive adoption, resolve issues, manage delivery plans, and ensure clients are realising the full value of their investment.
CVMs work closely with Client Leads to bring account strategies to life. You’ll coordinate internal teams across Solutions, Delivery, and GTM, manage execution roadmaps, and act as the operational and technical advocate for your clients.
You will also take ownership of the commercial health of your accounts—contributing to proposals, supporting renewals, identifying upsell enablers, and ensuring invoicing accuracy.
Responsibilities
- Participate in product walk-throughs or demos to address customer needs.
- Conduct discovery sessions with prospective and existing clients to uncover operational requirements and solution opportunities.
- Translate client business needs into Business Requirement Specifications (BRS).
- Review and validate Statements of Work (SOWs) to ensure scope is achievable.
- Provide inputs into pricing and risk assessments to support commercial decisions.
- Maintain accurate pipeline and account data in CRM.
Client Execution & Delivery
Client Relationship Management & Advocacy
Internal Collaboration & Commercial Enablement
What We’re Looking For
KPIs You’ll Be Measured On
Why Join iNOVO?
At INOVO, we help leading businesses transform their customer experience through cloud-based, AI-enabled CX solutions . As a CVM, you’ll be at the heart of this transformation—driving client success, enabling growth, and shaping how some of South Africa’s most recognisable brands serve their customers.
We offer a collaborative, high-growth environment where you’ll gain exposure to cutting-edge technology, work with industry leaders, and have the opportunity to grow your career as INOVO scales.
Apply for this job
Please send a copy of your CV, cover letter and expected remuneration to and include “Client Value Manager” in the subject line
#J-18808-Ljbffr
Create a job alert for this search
Client Manager • WorkFromHome, Gauteng, South Africa
Related jobs
%20LTD)
Ltd)
- Promoted
Client Delivery Manager
SAP SEWorkFromHome, Gauteng, South Africa At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to h...Show moreLast updated: 23 hours ago
- Promoted
Customer Value Management Specialist
Tracker ConnectGauteng, South Africa Customer Value Management Specialist.Tracker has an opportunity for a Customer Value Management Specialist (CVM) who will be responsible for designing and executing data‑driven customer lifecycle, ...Show moreLast updated: 2 days ago
- Promoted
Integration Manager Centurion
Liyema ConsultingCenturion, Gauteng, South Africa Join our team as an Integration Manager, where you'll lead the charge in implementing Privileged Account Management (PAM) solutions.
In this role, you'll collaborate with cross-functional teams, des...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager : API, Microservices and Channel Platforms
People SourceJohannesburg, South Africa The role is responsible to develop and maintain the design, development, and delivery of business-critical APIs and Microservices across the group to meet current and future enterprise software and...Show moreLast updated: 30+ days ago
- Promoted
Value Creation Manager
eSquaredJohannesburg, Gauteng, South Africa Excellent verbal and written communication and interpersonal skills to effectively collaborate with diverse stakeholders.
Strong networking skills and ability to build relationships with entrepreneu...Show moreLast updated: 30+ days ago
- Promoted
Client Solutions Manager, Services Industry - Global Business Solutions - South Africa
TikTokJohannesburg, Gauteng, South Africa TikTok Johannesburg, Gauteng, South Africa.Get AI-powered advice on this job and more exclusive features.Champion TikTok’s Product Solutions : Act as a strategic advisor, guiding service industry cl...Show moreLast updated: 30+ days ago
- Promoted
Client Acquisition Manager
WatersEdge SolutionsJohannesburg, South Africa A dynamic and innovative tech company is seeking a highly motivated and financially savvy.This is a front-office sales role suited for ambitious professionals ready to accelerate their careers in b...Show moreLast updated: 30+ days ago
- Promoted
Senior Client Manager - Retail Investments Competitive Remuneration Package plus Incentives
Efficient Frontier RecruitmentSandton, Gauteng, South Africa Note : This opportunity is specifically earmarked for an Employment Equity candidate.Are you an experienced investment professional with excellent communication skills and a proven ability to build ...Show moreLast updated: 30+ days ago
- Promoted
Avp, Aml Analytics (L11)
SynchronyWorkFromHome, Gauteng, South Africa Role Title : AVP, AML Analytics (L11).Synchrony (NYSE : SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites.Our exper...Show moreLast updated: 23 hours ago
- Promoted
AVP, AML Analytics (L11)
SynchronyWorkFromHome, Gauteng, South Africa Synchrony (NYSE : SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites.
Our experience, expertise and scale encompass ...Show moreLast updated: 4 days ago
- Promoted
Customer Value Management Specialist
Tracker South AfricaGauteng, South Africa Tracker has an opportunity for a Customer Value Management Specialist ( CVM) who will be responsible for designing and executing data-driven customer lifecycle, retention, and value strategies acro...Show moreLast updated: 4 days ago
- Promoted
Senior Manager - Client Relations and Project Delivery
Trio Recruitment (Pty) LTDRosebank, Gauteng, South Africa Senior Manager : Client Relations and Project Delivery.Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service an...Show moreLast updated: 30+ days ago
- Promoted
Manager - Client Relations Management
PPSJohannesburg, Gauteng, South Africa Manager - Client Relations Management role at PPS.A leadership role in the Life Operations team reporting to the Head Client Services.
This role is responsible for employing all the available data t...Show moreLast updated: 30+ days ago
- Promoted
Client Success Manager
OptixBenoni, Gauteng, South Africa The Optix Client Success Manager (CSM) forms part of the Client Experience team and serves as a direct point of contact for Optix’s Enterprise clients and will be responsible for managing assigned ...Show moreLast updated: 20 days ago
- Promoted
Senior Client Manager Sandton
Efficient Frontier RecruitmentSandton, Gauteng, South Africa Note : This opportunity is specifically earmarked for an Employment Equity candidate.Are you an experienced investment professional with excellent communication skills and a proven ability to build ...Show moreLast updated: 30+ days ago
- Promoted
Client Analyst
nedbankJohannesburg, Gauteng, South Africa To assist the Client Coverage team responsible for the Infrastructure Sector to create and increase revenue and economic profit from existing and new clients, through supporting their collaboration...Show moreLast updated: 30+ days ago
- Promoted
CRM & Customer Value Manager
The Good Human (Pty)LtdJohannesburg, South Africa The ideal candidate is analytical, customer-focused, and skilled at translating data insights into actionable marketing initiatives.
This role involves managing the full customer journey — from acqu...Show moreLast updated: 24 days ago
- Promoted
Client Delivery Manager
SAPJohannesburg, Gauteng, South Africa At SAP we keep it simple : you bring your best to us and well bring out the best in you.Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help ...Show moreLast updated: 12 days ago