Customer Support Agent Hermanus

Customer Support Agent - Hermanus

Join a Fast-Growing Fintech Authorised by the South African Reserve Bank

Hermanus Western Cape (On Site) R18 000 - R25 000 per month

About Our Client

Our client is a forward-thinking fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure tech-enabled financial services and prides itself on innovation agility and service excellence.

As part of a small close-knit team employees enjoy a collaborative environment where accuracy communication and customer trust are at the heart of every interaction.

The Role : Customer Support Agent

This role is focused on providing professional computer-based customer support across multiple digital channels including WhatsApp Facebook and inbound / outbound calls. Youll assist customers with queries guide them through the onboarding process and troubleshoot account-related issues ensuring a smooth and positive user experience.

Key Responsibilities

Provide real-time support to customers via WhatsApp Facebook email and phone.

Assist users with onboarding and account verification queries.

Troubleshoot technical or account-related issues with efficiency and empathy.

Escalate unresolved issues to the relevant departments when necessary.

Accurately document customer interactions and maintain up-to-date records.

Collaborate with compliance and operations teams to ensure seamless service delivery.

Maintain service standards by responding promptly and professionally to all queries.

Work scheduled shifts including weekends and public holidays as required.

About You

1-3 years of experience in a customer support or online service role.

Strong written and verbal communication skills.

Confident using computers mobile apps and online chat tools.

Calm and professional when handling high-pressure situations.

Fast learner with excellent attention to detail.

Team player with a proactive and responsible attitude.

Comfortable working shifts including weekends and holidays.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1