Overview
Luxury Travel Consultant - German speaking
Ten is looking for a passionate, motivated, and resourceful individual to join our German Travel team. As an International Travel Consultant, you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys for high-net-worth members and complex flight-inclusive itineraries covering several destinations within Europe and worldwide. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.
Key Responsibilities
- Design requests by telephone and email in German and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
- Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
- Active cross-selling of lifestyle services for travel enquiries
Requirements
Have the required authorization to live and work in South Africa.Strong and proven track record in Europe leisure sales as well as worldwide itinerariesExperience in Travel retail or Tour operator environment essentialExperience and sound knowledge of GDS (preferably Amadeus)Professional fluency (both written and spoken) in German and English (level C1 or higher according to The Common European Framework)Additional French and / or Italian proficiency is a big plusImpeccable listening skills, willingness to learn, and ability to work well in a team environmentAbility to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressureEnergetic and motivated team player who enjoys the challengesYou have strong communication skills and love to provide excellent service and quality dailyFlexibility : Willingness to work 5 days a week between 07 : 00 and 22 : 00 SAST, Sunday to ThursdayHybrid / Home Office Guidelines
Located in South AfricaIf you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x a week in the officeA secure home office at your confirmed address, free from background noise or other distractionsYou must meet our minimum internet speeds for remote / hybrid work; this will be checked during the recruitment process and again when you join. We also have a great office optionBenefits
Relocation Package for the right candidate (T&Cs)A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift AllowancesHybrid working; remote options availablePaid time away from work, including a day each year to volunteerPaid Sabbaticals : One month after every 5 years of serviceTen Loyalty Rewards programRemote Working Holidays – possibilities to Travel and WorkEmployee Discounts on travel and entertainmentCompany contribution towards medical aid and transport home for late shiftsHealth and Wellness services for employeesBe part of a global, dynamic, and inclusive team with diversity at its coreWho We Are
Ten Life Group is a global luxury concierge service serving High-Net-worth and UHNW clients with leisure travel requests. Our goal is to become the most trusted service business in the world, delivered through Ten’s proprietary technology-enabled platform and the expertise of our lifestyle managers. Ten is growing quickly and operates as a Certified B Corp.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences, and are dedicated to creating an inclusive work environment. All hiring decisions are based on merit, competence, performance and business needs.
Note
“Ten works with a small preferred supplier list of recruitment agencies only. We are not accepting any further recruitment agencies at this time. Ten Group is not responsible for fees related to unsolicited resumes.”
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