Ecommerce Account Manager

Role Overview :

The Account Manager will work closely with the agency's Chief Strategy Officer to develop comprehensive marketing strategies and roadmaps for our e-commerce clients. This individual will be responsible for the execution and continuous monitoring of these roadmaps, ensuring strategic alignment with client objectives. They will oversee marketing initiatives and projects, and ensure customer success by coordinating with specialists responsible for marketing execution. Note : This is a remote position requiring excellent communication with a quick response time. Also, this position requires a solid understanding of Media Buying in both Social and Search platforms.

Key Responsibilities :

As an Account Manager, you will serve as a key liaison between the agency and our e-commerce clients, ensuring their marketing goals are met through strategic collaboration and execution.

Client Strategy & Execution

• Work under the guidance of our Chief Strategy Officer and the Account Management Lead to understand your assigned clients’ business needs and translate them into actionable marketing strategies and roadmaps.
• Execute and monitor marketing roadmaps, ensuring alignment with business goals and performance benchmarks.
• Lead meetings between the agency team and clients, ensuring alignment on strategic initiatives, priorities, and deliverables.
• Act as the primary decision driver, facilitating discussions and guiding stakeholders toward actionable solutions.
• Liaise with ad buyers, email specialists, and other marketing professionals to ensure that campaign execution aligns with the client's strategic roadmap and performance goals.
• Analyze key performance indicators (KPIs), interpret data trends and review financial reports as needed to refine marketing strategies and improve sales performance.
• Collaborate with agency internal teams, clients and any 3rd party resources directed by the clients to ensure that all marketing initiatives align with the overall strategy.
• Conduct market research and competitive analysis to identify trends, opportunities, and gaps in the e-commerce space.

Client Project & Account Management

Client Engagement & Success

Performance Reporting

Qualifications & Skills :

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