Protection Services Manager Operations

Job Description:
Your responsibilities will also include:

• Direct, plan and co-ordinated work for the Protection Services team through effective liaison with Operation Management and the Head of Protection Services.
• Effective planning for the Protection Services department in the operation.
• Continuously liaise with the Operation Manager on business strategy and policies and day to day developments
• Monitoring security indicators and trends in the organization and identifying optimization proposals
• Ensure availability of the necessary resources.
• Monitoring and advising on Protection Services equipment, techniques and methodologies to support business initiatives.
• Develop contingency plans to ensure that the operation is protected from risk.
• Identify security technologies and approaches that would be effective for the operation.
• Initiate and monitor improvement projects.
• Identify, promote and communicate best practices applicable to the role through benchmarking other organizations
• Identify and manage investigations requiring expert advisors or dedicated teams.
• Monitor and build relationships with the community and local law enforcement agencies.
• Implement and manage information gathering systems within the operation to support management decision making for the protection of assets and employees.
• Effective two-way communication.
• Develop a trusting and mutually respectful relationship with internal and external service suppliers.
• Ensure that employees work in a safe and productive environment.
• Manage employee performance.
• Support and participate in the training and development of staff.
• Ensure that employees have clear work instructions and plans.
• Support the induction of new employees.
• Interview potential new recruits.
• Hold disciplinary and grievance enquiries.
• Identify potential conflict situations and minimize the implications.
• Control discipline and ensure fair decisions regarding Employee Relations.
• Fairly manage cultural diversity.
• Identify ideas to increase motivation and competencies.
• Compile accurate reports related to the role.
• Design and implement security policies and procedures required by the operation which are aligned to AAP Policy.
• Support projects for the implementation of applicable work practices to support policies.
• Manage financial budgeting and planning processes to organizations guidelines for the Protection Services department.
• Ensure security and accuracy of systems and information.
• Effective administration of criminal investigations through to conviction.
• Ensure that effective security systems are in place to protect cash, bullion, explosives, valuable material and assets.
• Ensure that security systems and procedures are effective, legal, integrated with other organizational systems and understood by employees.
• Ensure that the appropriate systems and controls are in place to manage resources, assets and ensure good corporate governance.

This role is at a band 6 and reporting to the Senior Protection Services Manager.

Qualifications:
You will be required to have the following:

• National Diploma in Security Management or Equivalent
• B Tech in Security Management or equivalent NQF level 7 (Degree) qualification will be advantageous
• Handle and use a Shotgun for Business Purposes
• Handle and use a Handgun for Business Purposes
• Handle and use a Self-loading Rifle for Business Purposes
• PSIRA Armed responses course
• PSIRA Bullion Cash in Transit (as per operational requirement)
• Registered with the PSIRA on grade A
• Valid driver’s licence code B
• Tactical firearms qualification will be advantageous

Experience, Knowledge and Skills:

• Minimum 8 Years’ experience in Security or equivalent environment with exposure in Investigation / Crime Information analysis / Information gathering and Surveillance
• 5 Years’ experience in security management
• Knowledge of strategic and operational planning and management
• Competent in functional systems used in the organization
• Project management skills
• Understanding and recognition of criminal incident behaviour and suspect profiling
• Basic knowledge of applicable business communication and business reports writing
• Computer literacy (MS Office package)
• Handling and protecting the crime scene
• Responding to violent crimes
• Emergency preparedness and response to various situations
• Knowledge in Investigation / information gathering / Logistics and Surveillance
• Counter Industrial Action practical
• Applicable SAPS firearm competency
• Protection Services Induction
• Voluntary Principles on Security and Human Rights

Additional information:

• Pass polygraph test
• Medical Fitness Certificate

Closing Date:

• 02 June 2025